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Welcome to the Archdiocese of Atlanta Support Portal

Using Your Remote Desktop Connection

Chad Sigler
  • Updated

NOTE:  In order to use these directions, one of the two options below MUST have occurred first …

  1. Through the AoA IT help desk, you requested the remote desktop package that was created and mailed to you with instructions for installing it onto your own home/personal desktop computer.
  2. Through the AoA IT help desk, you requested to have the remote desktop package created and installed onto your own personal device (brought into the IT department) or onto a borrowed AoA laptop.

 

In short, the remote desktop icon referred to in these directions is one that was provided to you by AoA’s IT department – not one that you create!

 

  • Find the pre-installed Remote Desktop icon on the device you will be using to remotely connect into your office system. The icon will be similar to that shown below …

1.png

 

NOTE: If you have not yet had assistance with having the “rdp” app installed on your home system, laptop, etc. then please request to have this accomplished.  This can be done by submitting a ticket on the IT Help Desk’s site at: https://help.archatl.com/

 

  • Double-click on the RDP app’s icon – a window similar to the one below should appear …

2.png

 

 

  • Next you will be prompted to enter your credentials …
      • Enter your account’s logon password
      • Click on the OK button

3.png 

 

 

Note: At this point, you should be connected to your office system on your remote connection.

You will notice the remote desktop control bar at the top of your screen from which you can toggle back and forth from your remote connection and your local desktop.

4.png

 

  • Once you’ve completed your remote session, be sure to close down the connection in one of the two following ways …………
      • By right clicking on the Windows start button (bottom left corner) and doing the following:
          • Choose “Shut down or sign out”
          • “Sign out” as shown below …

5.png

 

      • By clicking on the Windows start button (bottom left corner) and doing the following:
          • Clicking on your profile icon
          • choosing “Sign out” as shown below …

6.png

 

 

NOTE: Be sure you are performing these steps on your remote desktop session (i.e. your Chancery PC)  - not on your local system and never choose “Shut down” from the second pop-up or you will shutdown your PC at the chancery and make it impossible to have another remote session without physically turning your PC back on at the office.

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