Often, after the IT team has worked on a user's PC while they're away, we have noticed that the user may be experiencing issues getting logged back in.  In order to make certain corrections or fix the original issue, IT personnel must use the local Administrator's account.  By default, Windows will always list the last known user to have successfully logged into a system.  This is often overlooked by the user as their normal process is to simply enter their password and allow the login process to continue.

If you should notice that your known password is not working, check to see if the  system is attempting to login as the Administrator (as shown below).  If so, follow these steps:

1. Click on "Other user" (in the bottom left corner of your screen

2. Complete the user name field with your full e-mail address (ex: jdoe@archatl.com)

3. Input your account's password

The next time you login, your settings should have defaulted back to "your" account and again, only your password will be needed to continue the login process.